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Exam 4: Demanding Ethical and Socially Responsible Behavior

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Question 111

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Ethical dilemmas in business:

A) force us to make poor choices.
B) always end up bringing out the best in us.
C) often force us to choose between equally unsatisfactory alternatives.
D) define us as being moral absolutists or moral situationalists.

E) C) and D)
F) A) and C)

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Question 112

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Enforcement is perhaps the most important step in an effective code of ethics.

A) True
B) False

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Question 113

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"Actions speak louder than words!",is an old saying that refers to the fact that people's actions - how they act as opposed to what they say - are often testament to their true ethical values.

Customers learn to trust companies that consistently demonstrate good behavior.Those same companies can lose this position with one,socially irresponsible activity.

Getting even is one of the most powerful incentives for good people to do bad things.

Compliance-based ethics codes are based on preventing unlawful behavior.

Often it is the threat of negative publicity that pressures businesses to enforce their corporate code of ethics.

In reality,ethical behavior depends on the situation.For example,in negotiating a contract with your employees,the way they win higher wages is by your losing the fight to hold down labor costs.You realize it is a win-lose relationship.

Which of the following statements is not one of the six steps recommended by experts for improving ethical behavior at work?

Defining a socially responsible company is complicated.Businesses differ from other businesses,as well as the people they serve,on what we mean by "socially responsible."

If management adopts Bo's suggestion of reducing U-Scream Ice Cream's charitable donations until profits stabilize,the company will essentially reduce its ___________.

When stating a firm position on various social and political issues,corporate policies often commit company profits to back these positions.

An important source of public scrutiny is "watchdogs".These are:

A payoff for socially conscious behavior is:

U.S.businesses claim that unethical business practices are common outside the U.S.

Ethical behavior will result in which of the following?

Investors,today are realizing financial benefit by:

John was recently hired by Backstreet Books,an eclectic bookstore in a large college town.At the beginning of the first day on the job,his store manager handed him a small booklet consisting of company rules.He was asked to read it and sign and submit the last page,before starting work.Among other things,the rules explicitly discussed reprimands for grievous behavior and dismissal if the firm could prove that the employee was stealing product from the store.This booklet represented the ___________ of the store.

Barney extends his lunch break beyond the allotted time.Wilma uses the office telephone for unauthorized personal phone calls.Fred misrepresents his product to a potential customer.All of these are examples of unethical behavior.

A firm's net social contribution is a company report that measures the difference between its positive social contributions and its negative social impact.