Question 1

Top-level managers are also called tactical managers because they must translate general goals into specific objectives and activities.

Accepted Answer

A) True 
 B)False

Question 2

List and explain the different advantages of competition.

Accepted Answer

The five sources of competitive advantag...

Question 3

Tommy, engineering manager at APC Systems, Inc., is struggling to maintain a competitive advantage in APC's marketplace. He wants to hire and retain the best staff that he can, but the best staff command high salaries. Tommy knows that high staff salaries can erode his company's profitability. But passing along these higher costs to his clients means they will start doing less business with higher-priced APC and more business with Tommy's lower-priced competitors. Tommy is struggling to

Accepted Answer

A)   collaborate.
B)   be technologically innovative.
C)   provide quality service.
D)   be cost competitive.
E)   achieve zero defects.F) A) and D)
G) B) and E)

Question 4

________ managers are lower-level managers who supervise the operational activities of an organization.

Accepted Answer

A)   Frontline
B)   General
C)   Team
D)   Tactical
E)   StrategicF) B) and C)
G) B) and E)

Question 5

Management is the

Accepted Answer

A)   method of executing, responding, and delivering results in a fast and timely manner.
B)   process of working with people and resources to accomplish organizational goals.
C)   technique of keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers.
D)   introduction of new goods and services.
E)   method of creating goodwill through social relationships.F) A) and D)
G) D) and E)

Question 6

How do managers use controlling?

Accepted Answer

Controlling is about monitoring performa...

Question 7

Jacob has built up a wide network of contacts, clients, and local business neighbors since moving to Central City five years ago. Throughout his home-based marketing career, he has regularly and frequently networked with these business associates online, by phone, and in person. As he considers leaving his marketing career to become an owner/manager of a local business, he will rely upon the ________ that he has developed with these individuals to ensure a successful transition to a new career.

Accepted Answer

A)   knowledge management
B)   competitive advantages
C)   social capital
D)   emotional intelligence
E)   figurehead skillsF) None of the above
G) All of the above C

Question 8

________ is the excellence of your product.

Accepted Answer

A)   Innovation
B)   Quality
C)   Quantity
D)   Centralization
E)   CustomizationF) B) and E)
G) All of the above

Question 9

The unique ideas and products that WindStorm Group has patented provide a significant advantage to its business because none of its competitors are able to offer them. Because WindStorm's CEO recognizes the ________, he has authorized development of practices to discover and harness his organization's intellectual resources.

Accepted Answer

A)   impact of globalization
B)   value of social capital
C)   importance of knowledge management
D)   importance of collaborating across organizational boundaries
E)   value of an increasingly diverse labor forceF) C) and D)
G) B) and C)

Question 10

Social capital is the goodwill stemming from your social relationships.

Accepted Answer

A) True 
 B)False

Question 11

When Alex, the marketing manager of FrontStreet Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

Accepted Answer

A)   planning.
B)   organizing.
C)   leading.
D)   controlling.
E)   communicating.F) D) and E)
G) C) and D)

Question 12

________ is the goodwill stemming from social relationships.

Accepted Answer

A)   Social empathy
B)   Social capital
C)   Emotional intelligence
D)   Emotional capital
E)   Empathetic goodwillF) A) and B)
G) B) and C)

Question 13

One of Isaiah's primary activities in his career as a supervisor at Williams Bird Food Inc. is working with his middle manager, Joseph, to introduce new growth opportunities in the business (such as expanding into exotic bird foods)  and help the people who actually manufacture the food. Isaiah is most likely a(n)

Accepted Answer

A)   frontline manager.
B)   tactical manager.
C)   strategic manager.
D)   top-level manager.
E)   administrative controller.F) D) and E)
G) A) and B)

Question 14

What will be the result when managers use new forms of organizing?

Accepted Answer

A)   They will build organizations that are flexible and adaptive.
B)   They will create an organization chart by identifying business functions.
C)   They will specify the goals to be achieved and decide in advance the appropriate actions needed to achieve those goals.
D)   They will establish a top-down approach where top executives establish business plans and tell others to implement them.
E)   They will monitor performance and make necessary changes in a timely manner.F) A) and B)
G) A) and C)

Question 15

"As CEO, I maintain a big-picture view of how we are performing as a company, determining what changes we need to make if we begin deviating from our plans, and ensuring we meet our goals for quality and safety." The CEO is describing the management function of

Accepted Answer

A)   planning.
B)   organizing.
C)   leading.
D)   controlling.
E)   decision making.F) A) and B)
G) All of the above

Question 16

________ managers are senior executives responsible for the overall management and effectiveness of an organization.

Accepted Answer

A)   Long-term
B)   Middle
C)   Strategic
D)   Tactical
E)   Short-runF) A) and B)
G) A) and C)

Question 17

DefenseSolutions is updating its automated contracting/ordering system. Kent Truvale, CEO of Defense Supply Corporation, told his chief information officer, "Travis, you must lead an effort to re-engineer our computer infrastructure to remain compatible with that of DefenseSolutions. This will be a complex effort but, if we can get this done before our competitors can, we will pick up a lot of new business worldwide. That's the nature of ________ -it complicates things and creates opportunities."

Accepted Answer

A)   planning
B)   technological change
C)   emotional intelligence
D)   social capital
E)   controllingF) A) and E)
G) A) and C) B

Question 18

Which of the following statements exemplifies the importance of managerial skills?

Accepted Answer

A)   Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers.
B)   Technical skills are most important after becoming a top-level manager.
C)   The importance of the various types of managerial skills is consistent across all managerial levels.
D)   Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.
E)   Interpersonal skills are important throughout a manager's career, at every level of management.F) A) and C)
G) D) and E)

Question 19

A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

Accepted Answer

A) True 
 B)False  False

Question 20

Collaboration can occur

Accepted Answer

A)   between two organizations, but not internally.
B)   within but not outside the organization.
C)   outside the organization only.
D)   with customers.
E)   among managers only.F) D) and E)
G) B) and D)

Exam 1: Managing in a Global World

Top-level managers are also called tactical managers because they must translate general goals into specific objectives and activities.

Correct Answer
verified

List and explain the different advantages of competition.

Correct Answer
verified
The five sources of competitive advantag...
View Answer

Correct Answer
verified

________ managers are lower-level managers who supervise the operational activities of an organization.

Correct Answer
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Management is the

Correct Answer
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How do managers use controlling?

Correct Answer
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Controlling is about monitoring performa...
View Answer

Correct Answer
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C

________ is the excellence of your product.

Correct Answer
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Correct Answer
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Social capital is the goodwill stemming from your social relationships.

Correct Answer
verified

When Alex, the marketing manager of FrontStreet Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

Correct Answer
verified

________ is the goodwill stemming from social relationships.

Correct Answer
verified

Correct Answer
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What will be the result when managers use new forms of organizing?

Correct Answer
verified

"As CEO, I maintain a big-picture view of how we are performing as a company, determining what changes we need to make if we begin deviating from our plans, and ensuring we meet our goals for quality and safety." The CEO is describing the management function of

Correct Answer
verified

________ managers are senior executives responsible for the overall management and effectiveness of an organization.

Correct Answer
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Correct Answer
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B

Which of the following statements exemplifies the importance of managerial skills?

Correct Answer
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A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

Correct Answer
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False

Collaboration can occur

Correct Answer
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Exam 1: Managing in a Global World

Top-level managers are also called tactical managers because they must translate general goals into specific objectives and activities.

Correct AnswerverifiedShow Answer

List and explain the different advantages of competition.

Correct AnswerverifiedThe five sources of competitive advantag...View AnswerShow Answer

Correct AnswerverifiedShow Answer

________ managers are lower-level managers who supervise the operational activities of an organization.

Correct AnswerverifiedShow Answer

Management is the

Correct AnswerverifiedShow Answer

How do managers use controlling?

Correct AnswerverifiedControlling is about monitoring performa...View AnswerShow Answer

Correct AnswerverifiedC

________ is the excellence of your product.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Social capital is the goodwill stemming from your social relationships.

Correct AnswerverifiedShow Answer

When Alex, the marketing manager of FrontStreet Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

Correct AnswerverifiedShow Answer

________ is the goodwill stemming from social relationships.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What will be the result when managers use new forms of organizing?

Correct AnswerverifiedShow Answer

"As CEO, I maintain a big-picture view of how we are performing as a company, determining what changes we need to make if we begin deviating from our plans, and ensuring we meet our goals for quality and safety." The CEO is describing the management function of

Correct AnswerverifiedShow Answer

________ managers are senior executives responsible for the overall management and effectiveness of an organization.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedB

Which of the following statements exemplifies the importance of managerial skills?

Correct AnswerverifiedShow Answer

A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

Correct AnswerverifiedFalse

Collaboration can occur

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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The five sources of competitive advantag...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Controlling is about monitoring performa...
View Answer

Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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B

Correct Answer
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False

Correct Answer
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