Question 1

Which of the following tactics is designed to encourage adaptation to the organization's culture?

Accepted Answer

A)  Avoid examples of what an employee is supposed to be like.
B)  Constantly remind newcomers that they are now part of a group and that this new group helps define who they are.
C)  Allow newcomers to interact with current employees while they are being oriented.
D)  Allow organizational membership regardless of whether any specific requirements have been met.
E)  Orient new employees by themselves.F) B) and C)
G) A) and D)

Question 2

Market-oriented cultures are those which:

Accepted Answer

A)  value flexibility and discretion while being inwardly focused with respect to coordination and efficiency.
B)  value flexibility and discretion while being externally focused with respect to how well they manage external transactions in relation to their competitors.
C)  value stability and control while being inwardly focused with respect to coordination and efficiency.
D)  value stability and control but are externally focused with respect to how well they manage external transactions in relation to their competitors.
E)  value stability and control but are closest to what you might see in a family,characterized by teamwork,cohesiveness,commitment,and collaboration.F) B) and E)
G) D) and E)

Question 3

Training is a type of change intervention.

Accepted Answer

A) True 
 B)False

Question 4

_______ exist when the overall organizational culture is supplemented by another culture governing a more specific set of employees.

Accepted Answer

A)  ASA frameworks
B)  Mentoring
C)  Subcultures
D)  Realistic job previews
E)  Reality shocksF) None of the above
G) C) and E)

Question 5

_______ are the manifestations of an organizational culture that everyone can see or talk about.

Accepted Answer

A)  Basic underlying assumptions
B)  Observable artifacts
C)  Espoused values
D)  Hidden artifacts
E)  Internal cultureF) None of the above
G) B) and C)

Question 6

All of the following are true about basic underlying assumptions,except?

Accepted Answer

A)  They represent the deepest and least observable part of a culture and may not be consciously apparent,even to organizational veterans.
B)  They are the aspects of an organizational culture that are the most long-lasting.
C)  They are the daily or weekly planned routines that occur in an organization.
D)  They are difficult-to-change aspects of an organizational culture.
E)  They are taken-for-granted beliefs and philosophies that are so engrained that employees simply act on them rather than questioning the validity of their behaviour in a given situation.F) A) and B)
G) B) and E)

Question 7

Attraction and selection processes do not always align employees' personalities with organizational culture.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is considered the final stage of the socialization process?

Accepted Answer

A)  Encounter
B)  Attrition
C)  Anticipatory
D)  Adaptation and understanding
E)  SelectionF) A) and B)
G) None of the above

Question 9

Creativity cultures affect the quality,not the quantity,of creative ideas within an organization.

Accepted Answer

A) True 
 B)False

Question 10

Knowledge of the roles required,and the tasks involved in the job is represented in which of these dimensions addressed in the socialization effort?

Accepted Answer

A)  Language
B)  Performance proficiency
C)  Goals and values
D)  Politics
E)  HistoryF) A) and B)
G) B) and D)

Question 11

Organizations with friendly employees who all think in their own way are _______ cultures.

Accepted Answer

A)  communal
B)  mercenary
C)  networked
D)  fragmented
E)  humanisticF) A) and B)
G) A) and C)

Question 12

Organizations that have successfully created a _______ culture have been shown to change employee attitudes and behaviours toward customers.

Accepted Answer

A)  service
B)  mercenary
C)  safety
D)  fragmented
E)  creativityF) D) and E)
G) A) and E)

Question 13

_______ is the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.

Accepted Answer

A)  Mentoring
B)  Countercultures
C)  ASA framework
D)  Socialization
E)  InternalizationF) A) and B)
G) All of the above

Question 14

Socialization happens in five relatively distinct stages.

Accepted Answer

A) True 
 B)False

Question 15

_______ cultures are those where all employees think alike and are friendly to one another.

Accepted Answer

A)  Communal
B)  Mercenary
C)  Networked
D)  Fragmented
E)  ModestF) A) and D)
G) None of the above

Question 16

An organization's vision statement exemplifies:

Accepted Answer

A)  observable artifacts
B)  stories
C)  basic underlying assumptions
D)  rituals
E)  espoused valuesF) A) and D)
G) B) and E)

Question 17

In organizations with fragmented culture,we tend to find _______ sociability and _______ solidarity.

Accepted Answer

A)  low;low
B)  low;high
C)  high;low
D)  high;high
E)  moderate;highF) B) and C)
G) A) and D)

Question 18

You were just hired at a large discount retailer in their management training program.Today is your first day.You can be described at which stage of the socialization process?

Accepted Answer

A)  Encounter
B)  Attrition
C)  Anticipatory
D)  Adaptation and understanding
E)  SelectionF) A) and B)
G) B) and E)

Question 19

Hierarchically-oriented cultures are those that value stability and control but are externally focused with respect to how well they manage external transactions in relation to their competitors.

Accepted Answer

A) True 
 B)False

Question 20

The goal of an organization's socialization efforts should be to minimize _______ as much as possible.

Accepted Answer

A)  mentoring
B)  diversity
C)  reality shock
D)  espoused values
E)  newcomer orientationF) A) and C)
G) A) and B)

Exam 15: Organizational Culture and Change

Training is a type of change intervention.

Correct AnswerverifiedShow Answer

In organizations with fragmented culture,we tend to find _______ sociability and _______ solidarity.

Correct AnswerverifiedShow Answer

Attraction and selection processes do not always align employees' personalities with organizational culture.

Correct AnswerverifiedShow Answer

The goal of an organization's socialization efforts should be to minimize _______ as much as possible.

Correct AnswerverifiedShow Answer

Organizations with friendly employees who all think in their own way are _______ cultures.

Correct AnswerverifiedShow Answer

Creativity cultures affect the quality,not the quantity,of creative ideas within an organization.

Correct AnswerverifiedShow Answer

_______ is the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.

Correct AnswerverifiedShow Answer

Organizations that have successfully created a _______ culture have been shown to change employee attitudes and behaviours toward customers.

Correct AnswerverifiedShow Answer

You were just hired at a large discount retailer in their management training program.Today is your first day.You can be described at which stage of the socialization process?

Correct AnswerverifiedShow Answer

An organization's vision statement exemplifies:

Correct AnswerverifiedShow Answer

Which of the following tactics is designed to encourage adaptation to the organization's culture?

Correct AnswerverifiedShow Answer

All of the following are true about basic underlying assumptions,except?

Correct AnswerverifiedShow Answer

Market-oriented cultures are those which:

Correct AnswerverifiedShow Answer

Knowledge of the roles required,and the tasks involved in the job is represented in which of these dimensions addressed in the socialization effort?

Correct AnswerverifiedShow Answer

Socialization happens in five relatively distinct stages.

Correct AnswerverifiedShow Answer

_______ exist when the overall organizational culture is supplemented by another culture governing a more specific set of employees.

Correct AnswerverifiedShow Answer

Which of the following is considered the final stage of the socialization process?

Correct AnswerverifiedShow Answer

_______ are the manifestations of an organizational culture that everyone can see or talk about.

Correct AnswerverifiedShow Answer

Hierarchically-oriented cultures are those that value stability and control but are externally focused with respect to how well they manage external transactions in relation to their competitors.

Correct AnswerverifiedShow Answer

_______ cultures are those where all employees think alike and are friendly to one another.

Correct AnswerverifiedShow Answer

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In organizations with fragmented culture,we tend to find _ sociability and _ solidarity.

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