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Exam 9: Learning and Decision Making

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Question 51

Multiple Choice

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Bounded rationality says that we are likely to:

A) pick the alternative that minimizes value
B) evaluate each alternative as soon as we think about it
C) use accurate information to evaluate alternatives
D) develop an exhaustive list of alternatives to consider as solutions
E) pick the alternative that maximizes value

F) All of the above
G) A) and B)

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Question 52

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For positive reinforcement to be successful,an employee needs to see a direct link between his or her behaviour and the desired outcome.

A) True
B) False

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Question 53

Multiple Choice

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From an organization's perspective,the _____ knowledge its employees accumulate may be the single most important strategic asset a company possesses.

Jack recently received a $100 gift certificate and the quarterly attendance award at Dri-Fit Manufacturers.Jack's award can be described as which of these contingencies of reinforcement?

_______ occurs when there is the removal of consequences following an unwanted behaviour.

If Sandy comes to the group meeting late and you feel that she is coming late because she has a low motivation for work,it could reflect a(n)

Decision making reflects relatively permanent change in an employees' knowledge or skills that result from experience.

Becca has been referred to as the resident expert at ABC International when it comes to media and all media related issues.Many people have tried to work under her to learn but have not been very successful because she is so good at what she does but cannot really explain it to others.Becca can be described as having which of this knowledge?

Every time an employee gets a paycheck after a predetermined period of time,he/she is being reinforced on a:

Research shows that desired behaviours tend to disappear much more quickly when reinforcement is discontinued under variable plans.

Which of these occurs when the knowledge,skills,and behaviours used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job?

The knowledge that employees can typically learn only through experience is called:

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

_______ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

An internal attribution will occur if there is low ______;low ______;and high ______.

Tacit knowledge is the kind of information that can be easily communicated during training sessions or written down in a manual.

When employees observe the actions of others,learn from what they observe,and then repeat the observed behaviour,they are engaging in cognitive modelling.

The self-serving bias occurs when we attribute our own failures to external factors and our own successes to internal factors.

Corey tends to be a smart-mouth at most business meetings.He has a sarcastic comment for everything anyone else says.At first,his sarcasm was met with a brief grin or a dismal such as "good one,Corey".This can be described as a _______.Such feedback gave him a boost and he started doing it so much that now it was becoming annoying.The manager and other coworkers decided to ignore his remarks and keep moving ahead with their agenda in the next meeting.After a few meetings,Corey stopped making inappropriate comments.This strategy can be described as _______.

Discuss the steps an organization can take to foster learning.Provide an example of each.