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Order, self-restriction, preservation of the past, and resistance to change are known as:


A) Conservation
B) Security
C) Conformity
D) Traditionalism
E) Stability

F) A) and C)
G) C) and E)

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Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing _________.


A) Inequity
B) Withdrawal cognitions
C) Emotional detachment
D) Affective dissonance
E) Unmet expectations

F) B) and D)
G) None of the above

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The idea that satisfaction is determined by the extent to which the characteristics of a job allow an individual to fulfill his or her physiological or psychological deficiencies is captured by the __________ model.


A) Met expectations
B) Need fulfillment
C) Equity
D) Value attainment
E) Dispositional components

F) B) and D)
G) A) and B)

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Job satisfaction is an unitary concept; a person is either satisfied or dissatisfied with his or her job.

A) True
B) False

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The harnessing of organization members' selves to their work roles is called:


A) Employee involvement
B) Employee engagement
C) Organization commitment
D) Job satisfaction
E) Organizational citizenship behavior

F) B) and D)
G) B) and C)

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Schwartz's model can be useful in managing employees, but is not likely to be helpful in understanding oneself.

A) True
B) False

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The President of American Systems announced the employees would be going on a trip to San Francisco. A few employees liked the idea and a few of them disliked the idea. According to the nature of attitudes, these evaluations reflect the __________ component of the employees.


A) Behavioral
B) Affective
C) Cognitive
D) Normative
E) Intellectual

F) C) and E)
G) All of the above

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The components of engagement are urgency, being focused, intensity, and job satisfaction.

A) True
B) False

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Hedonism is:


A) Pleasure and sensual gratification for oneself
B) Personal success through demonstrating competence
C) Benevolence
D) Stimulation
E) Excitement, novelty, and challenge

F) B) and E)
G) A) and C)

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Carla is about to graduate from her business program. She has always been happiest in jobs where she never knew what would be waiting for her when she got to work that day, and she excels at problem solving. She should seek a career that involves:


A) Security
B) Benevolence
C) Tradition
D) Power
E) Stimulation

F) A) and B)
G) All of the above

Correct Answer

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______ programs help employees to integrate, assimilate, and transition to new jobs.


A) Incoming
B) Onboarding
C) Involvement
D) Sink-or-swim
E) Engagement

F) B) and D)
G) B) and E)

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The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.


A) Met expectations
B) Need fulfillment
C) Equity
D) Value attainment
E) Dispositional components

F) A) and E)
G) B) and D)

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Describe the need fulfillment models of job satisfaction. Discuss research support for these models.

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Need fulfillment models propose that sat...

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Which of the following is not positively correlated with job satisfaction?


A) Involvement
B) Organizational citizenship behaviors
C) Job performance
D) Perceived stress
E) Motivation

F) C) and D)
G) B) and E)

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Research generally supports the conclusion that need fulfillment is correlated with job satisfaction.

A) True
B) False

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Research shows that when an organization breaches a psychological contract,


A) Employees are likely to be less committed and satisfied, but their performance and intentions to quit are not affected.
B) Employees are likely to be less committed and satisfied and more likely to quit, but their performance is not affected.
C) Employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower.
D) Employees are likely to be less committed and satisfied and have lower job performance, but are not more likely to quit.
E) This has no effect on employee satisfaction, commitment, intentions to quit, or job performance.

F) D) and E)
G) C) and D)

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Personal attitudes are closely related to values.

A) True
B) False

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In Schwartz's model, hedonism shares elements with both openness to change and self-transcendence.

A) True
B) False

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Self-enhancement and self-transcendence are:


A) Personal attitudes
B) Workplace attitudes
C) Endpoints of one of the dimensions of values
D) Cognitions
E) Behaviors

F) B) and D)
G) B) and C)

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Define employee engagement. What are the outcomes associated with greater employee engagement? How can managers increase employee engagement?

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Kahn defined employee engagement as "the...

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