Question 1

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

Accepted Answer

A)  Altruism
B)  Pay
C)  Status
D)  Achievement
E)  EnvironmentF) B) and C)
G) A) and C)

Question 2

When your job provides _____,you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

Accepted Answer

A)  feedback
B)  autonomy
C)  variety
D)  significance
E)  identityF) A) and D)
G) None of the above

Question 3

Which type of emotion can be best explained as "facing an immediate and concrete danger"?

Accepted Answer

A)  Anger
B)  Anxiety
C)  Fear
D)  Disgust
E)  EnvyF) A) and B)
G) All of the above

Question 4

Passive recreation like watching TV would trigger flow states.

Accepted Answer

A) True 
 B)False

Question 5

Moods can be characterized in two ways: occupancy and engagement.

Accepted Answer

A) True 
 B)False  False

Question 6

Which of the following statements is true regarding coworker satisfaction?

Accepted Answer

A)  Coworker satisfaction leads to lowered productivity.
B)  Coworker satisfaction requires that all employees of the same level be given equal pay.
C)  Employees feel threatened if their coworkers are able to help them with their job.
D)  Coworker satisfaction does not contribute much to overall job satisfaction.
E)  Coworker satisfaction is important because employees spend considerable time with coworkers.F) B) and E)
G) None of the above

Question 7

Alex has been working as technical service representative for Convergence Technologies,a software development firm for two years.His duties and responsibilities include providing technical assistance to end users,preparing reports on product problems encountered,selling additional products,and soliciting customer feedback.

Accepted Answer

Job characteristics theory suggests that...

Question 8

The developers of the Job Descriptive Index (JDI)survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Accepted Answer

A) True 
 B)False

Question 9

Alice,a cartoonist,has been an achiever throughout her career.She enjoys the intellectual stimulation and independence she has at work.She feels her work allows her to use her creativity and artistic skills to its full potential.Which of the following work value categories is important to Alice?

Accepted Answer

A)  Status
B)  Work itself
C)  Coworkers
D)  Altruism
E)  SupervisionF) A) and D)
G) A) and B)

Question 10

The _____ assesses pay,promotion,supervision,and coworker satisfactions and satisfaction with the work itself.

Accepted Answer

A)  Employee Motivation Index
B)  Job Descriptive Index
C)  Job Satisfaction Index
D)  Employee Characteristics Index
E)  Employee Satisfaction IndexF) A) and D)
G) B) and C)

Question 11

When the duties and responsibilities associated with a job are expanded to provide more variety,identity,and autonomy,it is termed as:

Accepted Answer

A)  vertical integration.
B)  job enrichment.
C)  onboarding.
D)  job coaching.
E)  horizontal integration.F) C) and D)
G) A) and B) B

Question 12

Workplace surveys suggest that satisfied employees are becoming _____.

Accepted Answer

A)  more uncommon
B)  more widespread
C)  less expensive
D)  less productive
E)  more complacentF) A) and E)
G) B) and D)

Question 13

Which type of emotion best explains a distressing condition that has changed for the better?

Accepted Answer

A)  Pride
B)  Hope
C)  Relief
D)  Compassion
E)  LoveF) A) and E)
G) A) and B)

Question 14

When one person can "catch" or "be infected by" the emotions of another person,it is called:

Accepted Answer

A)  attachment.
B)  engagement.
C)  emotional contagion.
D)  empathy.
E)  emotional labor.F) All of the above
G) A) and D)

Question 15

Patrick,Evan,and Jamie have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided,one can map their moods onto different categories labeled as I - VIII.  Evan has been neutral ever since the project started.This was not her best work,neither was her work bad.Her mood can be categorized under:

Accepted Answer

A)  VIII.
B)  III.
C)  IV.
D)  VI.
E)  VII.F) A) and B)
G) A) and E)

Question 16

Values are defined as:

Accepted Answer

A)  those things that people consciously or subconsciously want to seek or attain.
B)  pleasurable emotional states resulting from the appraisal of one's job or job experiences.
C)  set of shared attitudes,values,goals,and practices that characterizes an institution,organization,or group.
D)  a process that elicits,controls,and sustains certain behaviors.
E)  the particular combination of emotional,attitudinal,and behavioral response patterns of an individual.F) B) and E)
G) C) and E) A

Question 17

Variety is the degree to which the job provides freedom,independence,and discretion to the individual performing the work.

Accepted Answer

A) True 
 B)False

Question 18

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Accepted Answer

A) True 
 B)False

Question 19

George is a car wash employee whose job consists of directing customers into the automated car wash.Which of the following statements is true about George's job?

Accepted Answer

A)  It has high moral significance.
B)  It has low variety.
C)  It has low stability.
D)  It has high utilization of ability.
E)  It has high identity.F) B) and D)
G) A) and B)

Question 20

According to the affective events theory:

Accepted Answer

A)  emotions need to be concealed at the workplace.
B)  emotions are independent of job satisfaction which depends on rational analysis.
C)  emotions can trigger spontaneous behavior.
D)  employees feel like their efforts do not really matter when work evaluation is dictated by affective procedures.
E)  an employee will have high supervisor satisfaction if the supervisor is likeablE.Emotions are states of feeling that are often intense,last for only a few minutes,and are clearly directed at (and caused by) someone or some circumstance.According to affective events theory,these emotions can create the ebb and flow in satisfaction levels and can also trigger spontaneous behaviors.F) C) and D)
G) B) and D)

Exam 4: Job Satisfaction

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

Correct Answer
verified

When your job provides _____,you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

Correct Answer
verified

Which type of emotion can be best explained as "facing an immediate and concrete danger"?

Correct Answer
verified

Passive recreation like watching TV would trigger flow states.

Correct Answer
verified

Moods can be characterized in two ways: occupancy and engagement.

Correct Answer
verified
False

Which of the following statements is true regarding coworker satisfaction?

Correct Answer
verified

Correct Answer
verified
Job characteristics theory suggests that...
View Answer

The developers of the Job Descriptive Index (JDI)survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Correct Answer
verified

Alice,a cartoonist,has been an achiever throughout her career.She enjoys the intellectual stimulation and independence she has at work.She feels her work allows her to use her creativity and artistic skills to its full potential.Which of the following work value categories is important to Alice?

Correct Answer
verified

The _____ assesses pay,promotion,supervision,and coworker satisfactions and satisfaction with the work itself.

Correct Answer
verified

When the duties and responsibilities associated with a job are expanded to provide more variety,identity,and autonomy,it is termed as:

Correct Answer
verified
B

Workplace surveys suggest that satisfied employees are becoming _____.

Correct Answer
verified

Which type of emotion best explains a distressing condition that has changed for the better?

Correct Answer
verified

When one person can "catch" or "be infected by" the emotions of another person,it is called:

Correct Answer
verified

Correct Answer
verified

Values are defined as:

Correct Answer
verified
A

Variety is the degree to which the job provides freedom,independence,and discretion to the individual performing the work.

Correct Answer
verified

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Correct Answer
verified

George is a car wash employee whose job consists of directing customers into the automated car wash.Which of the following statements is true about George's job?

Correct Answer
verified

According to the affective events theory:

Correct Answer
verified

Exam 4: Job Satisfaction

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

Correct AnswerverifiedShow Answer

When your job provides _____,you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

Correct AnswerverifiedShow Answer

Which type of emotion can be best explained as "facing an immediate and concrete danger"?

Correct AnswerverifiedShow Answer

Passive recreation like watching TV would trigger flow states.

Correct AnswerverifiedShow Answer

Moods can be characterized in two ways: occupancy and engagement.

Correct AnswerverifiedFalse

Which of the following statements is true regarding coworker satisfaction?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedJob characteristics theory suggests that...View AnswerShow Answer

The developers of the Job Descriptive Index (JDI)survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Correct AnswerverifiedShow Answer

Alice,a cartoonist,has been an achiever throughout her career.She enjoys the intellectual stimulation and independence she has at work.She feels her work allows her to use her creativity and artistic skills to its full potential.Which of the following work value categories is important to Alice?

Correct AnswerverifiedShow Answer

The _____ assesses pay,promotion,supervision,and coworker satisfactions and satisfaction with the work itself.

Correct AnswerverifiedShow Answer

When the duties and responsibilities associated with a job are expanded to provide more variety,identity,and autonomy,it is termed as:

Correct AnswerverifiedB

Workplace surveys suggest that satisfied employees are becoming _____.

Correct AnswerverifiedShow Answer

Which type of emotion best explains a distressing condition that has changed for the better?

Correct AnswerverifiedShow Answer

When one person can "catch" or "be infected by" the emotions of another person,it is called:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Values are defined as:

Correct AnswerverifiedA

Variety is the degree to which the job provides freedom,independence,and discretion to the individual performing the work.

Correct AnswerverifiedShow Answer

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Correct AnswerverifiedShow Answer

George is a car wash employee whose job consists of directing customers into the automated car wash.Which of the following statements is true about George's job?

Correct AnswerverifiedShow Answer

According to the affective events theory:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified
Job characteristics theory suggests that...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified