Question 1

When should a training program be evaluated?

Accepted Answer

A)   Before the request for proposal is developed.
B)   When the organization ensures readiness.
C)   After the program has been developed.
D)   During the implementation of the program.
E)   When the program is being developed.F) B) and E)
G) B) and D)

Question 2

Readiness for training depends on two broad characteristics of the work environment: situational constraints and _____.

Accepted Answer

A)   employee ability
B)   employees' incentive package
C)   training curriculum
D)   social support
E)   employee attitudeF) B) and D)
G) C) and D)

Question 3

Attending classes is a faster and more efficient method of learning new skills as compared to EPSSs.

Accepted Answer

A) True 
 B)False

Question 4

Discuss the three elements of a needs assessment process.

Accepted Answer

The needs assessment process involves th...

Question 5

Which of the following is true of computer-based training?

Accepted Answer

A)   It is generally more expensive than classroom instruction.
B)   It is difficult to customize for specific training needs.
C)   It is a not an interactive form of training.
D)   It gives a company the flexibility in scheduling training.
E)   It is now declining in popularity.F) B) and E)
G) All of the above

Question 6

_____ refers to the ways an organization's people encourage training.

Accepted Answer

A)   Situational constraint
B)   Employee orientation
C)   Benchmarking
D)   Social support
E)   Experiential programingF) C) and E)
G) A) and E)

Question 7

The simplest approach to evaluating training is to:

Accepted Answer

A)   use only a pretest.
B)   calculate the ROI.
C)   conduct pretests and posttests on all trainees.
D)   use only a posttest.
E)   compare pretest and posttest scores of the trained group with those of an untrained group.F) A) and C)
G) C) and D)

Question 8

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

Accepted Answer

A)   coordination training.
B)   experiential training.
C)   behavior modeling.
D)   cross-training.
E)   action learning.F) All of the above
G) A) and B)

Question 9

Needs assessment usually begins with _____.

Accepted Answer

A)   task analysis
B)   organization analysis
C)   person analysis
D)   competitor analysis
E)   market analysisF) A) and B)
G) B) and D)

Question 10

Presentation methods are preferred over hands-on training methods in helping trainees to handle interpersonal issues.

Accepted Answer

A) True 
 B)False

Question 11

One form of experiential training,called _____,is a teamwork and leadership training program based on the use of challenging,structured outdoor activities.

Accepted Answer

A)   behavior modeling
B)   coordination training
C)   adventure learning
D)   cross-training
E)   action learningF) B) and E)
G) All of the above

Question 12

Which of the following training methods uses techniques like lectures,workbooks,video clips,podcasts,and Web sites?

Accepted Answer

A)   Group building methods
B)   Hands-on methods
C)   Presentation methods
D)   Object class methods
E)   Experiential programsF) A) and B)
G) B) and D)

Question 13

Which of the following is an on-the-job training program that is generally sponsored by an educational institution as a component of an academic program?

Accepted Answer

A)   Internship.
B)   Coordination training.
C)   Apprenticeship.
D)   Experiential training.
E)   Simulation training.F) B) and D)
G) All of the above

Question 14

Which of the following help a manager identify which employees need training?

Accepted Answer

A)   Person analysis
B)   Organization analysis
C)   Task analysis
D)   Trend analysis
E)   Regression analysisF) B) and E)
G) C) and D)

Question 15

Diversity training programs that focus on behavior aim at:

Accepted Answer

A)   increasing participants' awareness of cultural and ethnic differences as well as differences in personal and physical characteristics, such as disabilities.
B)   teaching employees to be effective at different tasks and roles.
C)   sending participants directly into communities where they interact with persons from different cultures, races, and nationalities.
D)   changing organizational policies and individual conduct that inhibit employees' personal growth and productivity.
E)   making people aware of cultural differences and stereotypes.F) A) and B)
G) B) and C)

Question 16

Instructional design logically should begin with needs assessment.

Accepted Answer

A) True 
 B)False

Question 17

Coordination training trains the team in understanding and practicing each other's skills so that they are prepared to step in and take another member's place.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

Accepted Answer

A)   Bumping
B)   Benchmarking
C)   Apprenticeship
D)   Co-employment
E)   OnboardingF) D) and E)
G) B) and E)

Question 19

_____ is a team training method where teams are trained on how to share information and decisions to obtain the best team performance.

Accepted Answer

A)   Behavior modeling
B)   Experiential training
C)   Diversity training
D)   Coordination training
E)   SimulationF) A) and E)
G) A) and C)

Question 20

Which of the following documents outlines the type of service needed,the type and number of references needed,and the number of employees to be trained?

Accepted Answer

A)   Request for proposal
B)   Articles of incorporation
C)   Instructional design
D)   Needs assessment form
E)   Organization analysis reportF) A) and B)
G) B) and E)

Exam 7: Training Employees

Which of the following training methods uses techniques like lectures,workbooks,video clips,podcasts,and Web sites?

Correct AnswerverifiedShow Answer

Attending classes is a faster and more efficient method of learning new skills as compared to EPSSs.

Correct AnswerverifiedShow Answer

Which of the following help a manager identify which employees need training?

Correct AnswerverifiedShow Answer

Which of the following documents outlines the type of service needed,the type and number of references needed,and the number of employees to be trained?

Correct AnswerverifiedShow Answer

Instructional design logically should begin with needs assessment.

Correct AnswerverifiedShow Answer

Diversity training programs that focus on behavior aim at:

Correct AnswerverifiedShow Answer

One form of experiential training,called _____,is a teamwork and leadership training program based on the use of challenging,structured outdoor activities.

Correct AnswerverifiedShow Answer

_____ is a team training method where teams are trained on how to share information and decisions to obtain the best team performance.

Correct AnswerverifiedShow Answer

Presentation methods are preferred over hands-on training methods in helping trainees to handle interpersonal issues.

Correct AnswerverifiedShow Answer

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

Correct AnswerverifiedShow Answer

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

Correct AnswerverifiedShow Answer

Readiness for training depends on two broad characteristics of the work environment: situational constraints and _____.

Correct AnswerverifiedShow Answer

Coordination training trains the team in understanding and practicing each other's skills so that they are prepared to step in and take another member's place.

Correct AnswerverifiedShow Answer

_____ refers to the ways an organization's people encourage training.

Correct AnswerverifiedShow Answer

Which of the following is true of computer-based training?

Correct AnswerverifiedShow Answer

Needs assessment usually begins with _____.

Correct AnswerverifiedShow Answer

Discuss the three elements of a needs assessment process.

Correct AnswerverifiedThe needs assessment process involves th...View AnswerShow Answer

Which of the following is an on-the-job training program that is generally sponsored by an educational institution as a component of an academic program?

Correct AnswerverifiedShow Answer

The simplest approach to evaluating training is to:

Correct AnswerverifiedShow Answer

When should a training program be evaluated?

Correct AnswerverifiedShow Answer

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The needs assessment process involves th...
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