Question 1

A key to effective leadership is the ability to:

Accepted Answer

A)   maintain order,stability,and control.
B)   communicate a vision and rally others around that vision.
C)   master the technical details of the jobs performed by subordinates.
D)   maintain an autocratic approach to dealing with others.E) B) and C)
F) All of the above

Question 2

Sharon needed to solve a problem quickly,so she called together the work team in her department and asked them to list as many possible solutions as they could come up with in a short period of time.During the process she encouraged responses and avoided censoring what her workers said.Sharon is utilizing a problem solving technique known as brainstorming.

Accepted Answer

A) True 
 B)False

Question 3

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner.Which of the following statements would the CEO of QuickDrive most likely make?

Accepted Answer

A)   The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other firms do,but to act immediately on my directives.
B)   In a high-tech business,it is more important to invest in technology than to invest in people.
C)   The key to keeping talented employees loyal to QuickDrive is to use a participative management style and treat them with respect,value their ideas,give them the resources they need,and expect great things from them.
D)   Spending a lot of money to buy out competitors for their technology is likely to backfire,because QuickDrive is a leader in technology development.E) None of the above
F) C) and D)

Question 4

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Accepted Answer

A) True 
 B)False

Question 5

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

Accepted Answer

A)   nonspecific.
B)   redundant.
C)   included in the mission statement.
D)   attainable.E) A) and B)
F) A) and C)

Question 6

In comparing the types of skills used by managers at different levels within an organization,which of the following is true?

Accepted Answer

A)   Top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills.
B)   First-line managers use mainly technical and human relations skills,while top managers devote most of their time to activities involving human relations and conceptual skills.
C)   The types of skills used by managers do not change much from one level of management to another.
D)   The specific skills used at different levels of management do vary,but conceptual skills are the most important at all levels.E) A) and B)
F) A) and C)

Question 7

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Accepted Answer

A) True 
 B)False

Question 8

Planning is a continuous process.

Accepted Answer

A) True 
 B)False

Question 9

Recently,a senior software engineer complained that his boss was always in the "command and control" mode: "He doesn't trust us to make the right decision!" The boss rarely took the advice of his employees.There were occasions when productivity was hampered because he chose to do things only his way.Referring to leadership styles,this would best be described as:

Accepted Answer

A)   free reign.
B)   democratic.
C)   alternative.
D)   autocratic.E) A) and B)
F) A) and D)

Question 10

__________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.

Accepted Answer

A)   Brainstorming
B)   Game theory
C)   CAD/CAM
D)   PMIE) A) and C)
F) A) and D)

Question 11

Customers who shop on Amazon.com™ find it helpful to read the customer reviews associated with products that others have purchased.After making a purchase,the customer can go to Amazon's website and post his/her opinion of the product recently purchased.This strategy not only assists other customers with their decision making,it helps Amazon react more quickly to the performance of the products it sells.Which of the following statements attests to the value of this service?

Accepted Answer

A)   This action provides for complete transparency of company financial performance.
B)   This action supports a key criterion of the control function: the measurement of customer satisfaction.
C)   This action provides for better tactical planning,particularly the budgeting process.
D)   This action supports the premise of recruiting,hiring,and motivating the employees who believe in social media and other ways to reach customers.E) B) and D)
F) A) and B)

Question 12

Researchers have determined that all effective leaders have similar traits.

Accepted Answer

A) True 
 B)False

Question 13

The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Accepted Answer

A) True 
 B)False

Question 14

Financing is one of the four key functions of management.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following would be a concern addressed in a strategic plan?

Accepted Answer

A)   Should the firm make a long-term commitment to expand into new markets?
B)   Which specific jobs should be assigned to each employee?
C)   How much output should be produced this week in a given production facility?
D)   Which computer software package should the firm's human resources office use to manage the payroll?E) All of the above
F) B) and C)

Question 16

____________ skills include the ability to perform tasks of a specific department or job,such as selling (marketing) or bookkeeping (accounting) .

Accepted Answer

A)   Conceptual
B)   Departmental
C)   Technical
D)   TacticalE) A) and B)
F) All of the above

Question 17

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Accepted Answer

A) True 
 B)False

Question 18

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Accepted Answer

A) True 
 B)False

Question 19

Autocratic leadership is likely to be effective when:

Accepted Answer

A)   subordinates are highly trained professionals.
B)   the organization faces an emergency situation.
C)   workers enjoy expressing their opinions and having a say in what is done.
D)   the manager is uncertain about the best strategy to pursue.E) A) and B)
F) A) and C)

Question 20

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Correct Answer
verified

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Correct Answer
verified

The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Correct Answer
verified

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

Correct Answer
verified

A key to effective leadership is the ability to:

Correct Answer
verified

Researchers have determined that all effective leaders have similar traits.

Correct Answer
verified

Financing is one of the four key functions of management.

Correct Answer
verified

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner.Which of the following statements would the CEO of QuickDrive most likely make?

Correct Answer
verified

__________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.

Correct Answer
verified

____________ skills include the ability to perform tasks of a specific department or job,such as selling (marketing) or bookkeeping (accounting) .

Correct Answer
verified

Correct Answer
verified

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Correct Answer
verified

Planning is a continuous process.

Correct Answer
verified

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Correct Answer
verified

Autocratic leadership is likely to be effective when:

Correct Answer
verified

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Correct Answer
verified

Which of the following would be a concern addressed in a strategic plan?

Correct Answer
verified

Correct Answer
verified

In comparing the types of skills used by managers at different levels within an organization,which of the following is true?

Correct Answer
verified

Correct Answer
verified

Exam 7: Management and Leadership

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Correct AnswerverifiedShow Answer

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Correct AnswerverifiedShow Answer

The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

Correct AnswerverifiedShow Answer

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

Correct AnswerverifiedShow Answer

A key to effective leadership is the ability to:

Correct AnswerverifiedShow Answer

Researchers have determined that all effective leaders have similar traits.

Correct AnswerverifiedShow Answer

Financing is one of the four key functions of management.

Correct AnswerverifiedShow Answer

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner.Which of the following statements would the CEO of QuickDrive most likely make?

Correct AnswerverifiedShow Answer

__________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.

Correct AnswerverifiedShow Answer

____________ skills include the ability to perform tasks of a specific department or job,such as selling (marketing) or bookkeeping (accounting) .

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Correct AnswerverifiedShow Answer

Planning is a continuous process.

Correct AnswerverifiedShow Answer

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Correct AnswerverifiedShow Answer

Autocratic leadership is likely to be effective when:

Correct AnswerverifiedShow Answer

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Correct AnswerverifiedShow Answer

Which of the following would be a concern addressed in a strategic plan?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In comparing the types of skills used by managers at different levels within an organization,which of the following is true?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified